At Nirmal Hospital, we are committed to protecting the privacy and confidentiality of our patients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we receive from our patients and visitors to our website or any other communication channel. Information Collection: 1.1 Personal Information: We may collect personal information such as name, address, contact details, date of birth, medical history, and insurance information when you visit our hospital, use our website, or communicate with us through any other means. 1.2 Website Usage Information: We may collect non-personal information, including your IP address, browser type, operating system, and other technical details when you visit our website. This information helps us analyze trends, administer the site, and improve our services. Use of Information: 2.1 Providing Medical Services: We use the personal information we collect to provide medical treatment, diagnose illnesses, maintain health records, and communicate with you about your healthcare needs. 2.2 Internal Operations: We may use personal information for internal purposes, such as improving our services, conducting research, analyzing trends, and ensuring the security of our systems. 2.3 Communication: We may use your contact information to send you appointment reminders, health-related updates, and other important information related to your treatment. 2.4 Legal Obligations: We may use and disclose personal information as required by law, regulations, or legal processes, or in response to a valid request by law enforcement or government authorities. Information Sharing: 3.1 Service Providers: We may share personal information with trusted service providers who assist us in delivering healthcare services, managing our operations, or providing technical support. These service providers are contractually bound to maintain the confidentiality and security of the information. 3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the acquiring entity. We will notify you of such transfers and provide you with the opportunity to opt-out if your personal information is involved. 3.3 Legal Compliance: We may disclose personal information when necessary to comply with legal obligations, enforce our policies, protect our rights or the safety of others, or investigate and prevent fraud or security breaches. Data Security: We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, disclosure, alteration, or destruction. We regularly review our security practices and update them to ensure the highest level of protection. Data Retention: We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Your Rights: You have the right to access, update, and correct your personal information held by us. If you wish to exercise these rights or have any questions about our Privacy Policy, please contact our Privacy Officer using the contact details provided below. Changes to the Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer at: Privacy Officer Nirmal Hospital H. No. 70, Sector 3C, Post Office Rd, opp. Unique Ladies Park, Gole Market, Mandi Gobindgarh, Punjab 147301 099144 00012 [email protected] We take your privacy seriously and are committed to addressing any concerns you may have regarding the protection of your personal information.